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Benchmark information missing

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‎11-22-2022 04:32 - last edited on ‎12-18-2022 21:01 by Fitbit Moderator

‎11-22-2022 04:32 - last edited on ‎12-18-2022 21:01 by Fitbit Moderator

Since yesterday I do not have any detailed benchmark info within my sleep details.

I have all other info like sleep stages etc. But not info telling me whether sleeping heart rate good for average age etc. Can anyone advise

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4 REPLIES 4

‎11-23-2022 03:25

‎11-23-2022 03:25

Just to let you know that I contacted Fitbit support via Twitter and they were very helpful.. gave me lots of advice and this morning my data has returned.  Very happy 😊

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‎11-25-2022 05:45

In response to LindaLam

‎11-25-2022 05:45

did they tell you how to get it back?

my view has changed and I can’t see the data anymore either!

Thanks!

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‎11-25-2022 06:01

In response to Chadenzo

‎11-25-2022 06:01

I've attached screenshots of the advice given by Fitbit support on Twitter.

The next day my full data was back.
So its worth a try and if no success contact them via Twitter
@FitbitSupport they are very helpful.
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‎11-25-2022 06:34

In response to LindaLam

‎11-25-2022 06:34

Don’t think the screenshots came through, I’ll head into their Twitter and have a look for it.


Thank you muchly!

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