Black Screen

[KLothamer]

My FitBit Inspire HR screen will not turn on. I tried to reset it but the smiley face never appeared. I know it’s connecting to the charger because it vibrates when I attach it. The light is still green and it’s still tracking my steps. But there’s nothing on the screen! Any ideas?

[KLothamer]

I can’t get my FitBit Inspire HR to turn the screen on. The light is still green and it’s still tracking my steps but my screen is blank. I tried to reset it but the smiley face never appeared and nothing ever happened. I know it’s connecting to the charger because it vibrates when I put it on the charger. Any ideas??

[NellyG]

Hi @KLothamer I will flag a moderator to come and help you.

[DavideFitbit]

Hello, welcome to the Fitbit Community forums @KLothamer. 

Thank you for all the details that you've provided and letting us know that you already tried the restart procedure. I've gone ahead and sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

Please keep me posted on the outcome. 

[nilarlwin]

ANYONE can help me?

I put my fitbit inspire HR on the charger as i had done previously, but the display is still black and not showing anything. Sometimes I can see only happy face and the fades away the screen stays black. It is randomly vibrating.

How to solve this problem? Please help me. Even i cannot restart it. 

[DavideFitbit]

Hi, welcome tot he Community forums @nilarlwin, and thank you for all the details that you've provided regarding the display not working properly or not responding. 

It's good to know that you already tried to perform the restart procedure, this has been useful for other users. I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. Keep an eye on your inbox. 

Let me know if you have further questions. 

[KaraG89]

My Inspire HR just all of a sudden went to a black screen. It vibrates and that’s when I tried to hit the side button and nothing would happen. The green light on the back is still flashing and it will vibrate when hold the button down but nothing happens. I tried to change the clock face and my phone said unable to connect to device but it’s showing that it’s connected still. Please help! 

[DavideFitbit]

Hi, welcome to the Fitbit Community forums @KaraG89.

Thank you for all the details that you've provided regarding the screen of your Inspire HR that is not responding. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

Please keep me posted on the outcome. 

[lpfit2020]

Did you ever get this fixed?  Mine did the same and they sent me a coupon to buy another. What? I just bought it 13 months ago. If it can't work for a year, then I'm not going to buy another one.  I'm trying again to restart it. This time I'll try 3x in a row. So frustrating!

[KaraG89]

yes I did a chat with support and they sent me a new one but now the new one has quit altogether. I hadn’t had my first one but just a couple months and the replacement one tried to mess up about a month after receiving it and then after about a week of just leaving it alone it started to work again but today it went black and no smiley face or green light flashing. It won’t reset or charge or anything. I’ve been very disappointed. I always held Fitbit to a higher standard but I’m not sure what is going on. 

[KaraG89]

The replacement inspire hr has completely quit on me now. Not able to reset, no smiley face, no green lights flashing, no vibration upon connecting to the charger. And I never get it wet or anything. Idk if that would cause any problems or not but just trying to think of anything that could possibly help with getting this resolved. So I need help once again please and thanks so much! 

[Lizziebell76]

Hi there. Just wanted to Say that I had the same problem and I had a chat with customer service which was very easy and quick and simple. they determined that there’s definitely an issue with the Fitbit and Even though mine is out of the warranty Being that I bought it in May 2019 They offered me two choices one was 50% off a new Fitbit of my choice were an exact replacement free of charge. So I just wanted to say that I would recommend you call customer service because they were very helpful with me and I wish you the same!

[Cteso]

Thank you for the information. My fitbit came back on after I left it charging for a day or so. I have an older version that I use alternately.  I may have to do as you say if it happens again.  Sent from my MetroPCS 4G LTE Android Device

[Ami_Dawnielle]

Hi! I've had the same things happen a couple of times- here is what I did to fix:

Using your smartphone app, change your clock face to any one other than what you currently have. Let the 'new' clock download. After it downloads, using the app, once again change your clockface to the one of your choosing. 

I've done this a couple of times without any additional problems. I do hope this helps!

🙂

[KBurns0625]

THANK YOU!!!  This worked for me!

[Lizziebell76]

Good!!! I’m happy to hear it!

Sent from my iPhone

[KaraG89]

Thanks so much for your advice. I had chatted with them when my first one
quit working and they sent me a new one and now it’s quit working. I will
definitely contact them.
--
*Kara*

[DavideFitbit]

Hello everyone @KaraG89 @Lizziebell76 @Cteso @Ami_Dawnielle @KBurns0625, and welcome to the new users in the Community. 

Thank you for taking the time to share your experience with this and the steps that you've taken to resolve it. 

@KaraG89, it seems that you already tried all the suggested troubleshooting steps, so I've gone ahead and sent your information to the Customer Support team for further assistance and you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about te outcome.

[MsPedrosa]

I just got my inspire Fitbit less than a week ago and the screen went black and I can not get it to turn on.  I have tried the reset and nothing I know that it’s on it’s still logging my steps when I open the app.  What can I do to get this fixed?

[Ami_Dawnielle]

MsPedrosa- 

Presuming you are using the fitbit Inspire HR:

Using the phone app, change your clockface (any one of them will do)

Your fitbit should change to the newly chosen clockface. 

Now, change the clockface again, to the style of your choice.

Your fitbit *should* now be up and running normally.

FWIW, I find that this happens to me on a regular basis and has since I have been using my fitbit Inspire HR. 

Hope this helps 🙂