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Black screen

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‎07-02-2019 22:14

‎07-02-2019 22:14

My fitbit screen is black blank, but seems to be on with green sensor light but nothing on screen, I tried to hold button down it just vibrates. What's wrong with it 

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‎07-03-2019 02:09

‎07-03-2019 02:09

Hi @SunsetRunner I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-03-2019 09:55 - edited ‎07-03-2019 09:55

‎07-03-2019 09:55 - edited ‎07-03-2019 09:55

Hi @SunsetRunner, welcome to the Community forums, it's good to see you around for the first time. 

 

Thank you for confirming that you already tried to restart the device. I've gone ahead and sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon.

 

Please keep me posted on the outcome. 

Davide | Italian and English Community Moderator, Fitbit


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