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Blank display

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‎05-10-2020 17:39 - last edited on ‎05-12-2020 16:50 by Fitbit Moderator

‎05-10-2020 17:39 - last edited on ‎05-12-2020 16:50 by Fitbit Moderator

Just got this for my wife for Mother’s Day and I charged it and it said sign in. So I setup on her phone and it has been a blank screen ever since. Tried reset but to no avail. What do I do?

 

Moderator edit: Subject for clarity 

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‎05-12-2020 16:50

‎05-12-2020 16:50

Hi @Tjajack45, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to my attention and for trying some troubleshooting steps before posting. Since the restart process didn't resolve your Inspire HR display issue, let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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