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‎05-11-2020 04:38 - last edited on ‎05-12-2020 16:35 by Fitbit Moderator

‎05-11-2020 04:38 - last edited on ‎05-12-2020 16:35 by Fitbit Moderator

My screen is black, not light on the back side, only syncs with phone when plugged into charger. I've tried resetting it a few times, gotten the happy face then nothing. Only had the fitbit since October.

 

Moderator edit: Subject for clarity 

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‎05-12-2020 16:34 - last edited on ‎08-05-2025 07:28 by Fitbit Moderator

‎05-12-2020 16:34 - last edited on ‎08-05-2025 07:28 by Fitbit Moderator

Hi @Branduo, welcome to the Community Forums! 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

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