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Bluetooth can’t see Inspire FitBit

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‎12-29-2019 16:21

‎12-29-2019 16:21

New inspire and Bluetooth can’t find it at all - I’ve reinstalled app, restarted phone, turned Bluetooth on and off, but nothing. I’m running iOS 13.3 - is this the problem? Also, no matter how long I hold down the button on the side, no happy face restart. About to return!! 

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‎12-29-2019 20:08

‎12-29-2019 20:08

Hi @CADMA23 That doesnt sound right. And no, the iOS 13.3 issue should not affect the bluetooth as you describe. When you hold the button down to restart, do you have it charging at the same time? Here is the restart proceedure  Restart your tracker 

If restarting wont work, then I would suggest exchanging it if you can. Otherwise contact Support. 

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Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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