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Buzzing and will not light up

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‎05-23-2019 17:31

‎05-23-2019 17:31

My FitBit Inspire HR started to buzz rapidly today and will not light up. I have tried to hold down the button for 5 seconds at a time while it is being charged and it will not light at all. It continues to buzz will being charged. I purchased this fitbit on April 10th, 2019 and it has already crashed. I am really disappointed and would like to resolve this issue. 

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4 REPLIES 4

‎05-24-2019 00:04

‎05-24-2019 00:04

Hi @ECBOYD  I have flagged your post for a moderators assistance.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎05-24-2019 06:21

In response to NellyG

‎05-24-2019 06:21

Thanks for posting your inquiry here @ECBOYD, you're welcome to the Fitbit Community. Thank you for restart your device. Thanks for pointing this out @NellyG. 

 

I've gone ahead and escalated your case to our Support Team.

 

I'll be around if you need anything else.Cat Happy

GraceG | French and English Community Moderator, Fitbit


On ne voit bien qu’avec le cœur. L’essentiel est invisible pour les yeux. ♥
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0 Votes

‎05-24-2019 12:58

In response to NellyG

‎05-24-2019 12:58

Mine is doing the same. I purchased in March. I have had several other fitbits and all have been great... this is very disappointing!

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‎05-28-2019 07:42 - edited ‎08-10-2019 06:21

In response to Barbara9558

‎05-28-2019 07:42 - edited ‎08-10-2019 06:21

It's a great pleasure to welcome you @Barbara9558. 

 

If you haven't already done so, I recommend you to restart your Inspire HR: 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
  3. Press and hold the button on your tracker for 5 seconds. 
  4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

I hope this helps, let me know the outcome.Cat Happy

GraceG | French and English Community Moderator, Fitbit


On ne voit bien qu’avec le cœur. L’essentiel est invisible pour les yeux. ♥
Best Answer