@HBgrl13, of course it is possible that your Fitbit is defective... It is also possible that you haven’t yet got the knack!
I have to say that I have intermittent issues with my phone, and my son says I have ‘zombie fingers’ because sometimes no matter how much I tap or swipe nothing works... But I know my phone works fine. I would say let someone else try and see what happens... if they still can’t make it swip or react when tapped, then try the restart procedure:
- Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
- Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
- Press and hold the button on your tracker for 5 seconds.
- Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
Your tracker should now work normally.
If it still won’t react to your taps or swipes, then ask a family member, friend or neighbour to try - maybe you have zombie fingers!
If your Fitbit is still not reacting, then you should either take it back where you bought it for exchange (that is usually the quickest option for a new Fitbit) or get in touch with Fitbit Customer Service on contact.fitbit.com
I hope this helps. Welcome to the forums!
Sense, Charge 5, Inspire 2; iOS and Android
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
Best Answer