Can't add Inspire HR to Huawei P Smart 2019

[harg7769]

I have been having issues syncing an Inspire HR on a Huawei P Smart 2019 phone so decided to delete the device and add it again. 

In order to do this, I deleted the Fitbit cache, restarted the phone and tried to add the device. The app finds the HR and I can enter the four digit code to pair but then nothing.

The app says "Sorry the setup is taking longer than usual. Please be patient. We're on it!" The HR shows the Fitbit logo before returning to the standard clock face. 

Both the phone and HR are fully charged and were restarted but I get the same result each time.

Moderator edit: subject for clarity 

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @harg7769.

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend confirming our complete troubleshooting tips in this help article: Why can't I set up my Fitbit device?

Hope this gets you back on track.