06-14-2024 10:38
06-14-2024 10:38
Have been locked out of my app account for weeks - reset forgotten password never reaches my account , so no way of getting back in . Having looked at other conversations it seems to be a frequent issue - waited on chat there for 30 minutes with no response .
really want to get back in to my account . Concerned account hacked or compromised. Need to resolve issue asap
06-14-2024 11:52
06-14-2024 11:52
here are the support contacts I've gleaned over the years on the forums.
when there is someone available, chat is an option. Phone or X/Twitter works well, too.
https://myhelp.fitbit.com/s/support?language=en_US
Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:
USA: click
Canada: click for options
06-14-2024 11:56
06-14-2024 11:56
06-26-2024 08:18
06-26-2024 08:18
Welcome to the forums @Helpmepleez.
Thank you for sharing the inquiry regarding your account.
While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox.
Thanks @Odyssey13 for sharing the contact numbers.