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Can't scroll Inspire HR screen

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‎03-30-2021 13:44 - last edited on ‎03-31-2021 09:27 by Fitbit Moderator

‎03-30-2021 13:44 - last edited on ‎03-31-2021 09:27 by Fitbit Moderator

Can't scroll past the clock face, and can't reset the Inspire HR with the charger. No damage to the device. Nearly 2 years old, but well cared for. Woke up one morning, and the screen was black. Updated the app, and rebooted my phone. Put the Fitbit on the charger again, and it lit up, but seems to be stuck on the clock. Does do message and phone call alerts. 

 

 

Moderator Edit: Clarified subject

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‎03-31-2021 09:38

‎03-31-2021 09:38

@StefanieN It's great to see you in the Community! 

 

Sorry to hear about this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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