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Can’t set up?

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‎07-22-2020 11:20

‎07-22-2020 11:20

I’m trying to set up a Fitbit for my mum, I’ve done mine without a hitch but hers won’t power on? I’ve tried googling everything and it’s nothing to do with her phone so idk what else to do other than return both and give up. 

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‎07-22-2020 16:13

‎07-22-2020 16:13

can't set up new inspire hp for brother

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