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Can't setup Inspire

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‎12-02-2019 00:30 - last edited on ‎12-03-2019 07:30 by Fitbit Moderator

‎12-02-2019 00:30 - last edited on ‎12-03-2019 07:30 by Fitbit Moderator

Completely unable to set up Fitbit no Bluetooth recognition from any devises, beyond frustrating

 

 

Moderator edit: updated subject for clarity

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‎12-03-2019 07:39 - last edited on ‎03-14-2025 11:45 by Fitbit Moderator

‎12-03-2019 07:39 - last edited on ‎03-14-2025 11:45 by Fitbit Moderator

@Natashavass A warm welcome to our Community!

Let me help you setting up your Inspire. Which phone are you using? Is it compatible? Remember that the connection is handled by the Fitbit app not from the bluetooth settings on your phone. You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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