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Can't use both Windows app and Android app? (Bluetooth problems.)

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‎01-07-2020 04:52

‎01-07-2020 04:52

Greetings.

 

I'd been using my Fitbit Inspire HR with the Windows 10 app/program, and bluetooth syncing was working fine.

 

I decided to install the Android app so I could add GPS functionality. Now I can't get the Windows app to sync. Toggling bluetooth on my computer doesn't work. Restarting various thingies doesn't work.

 

Phone: Moto G6, Android 9

Computer: Dell XPS 15 9560

 

Help!

 

Thanks,

Brian

 

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‎01-07-2020 07:06

‎01-07-2020 07:06

If you haven't, try temporarily turning off bluetooth on one device when you want to sync with the other; i.e. turn off phone's bluetooth when trying to sync through computer.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎01-07-2020 07:33

In response to JohnnyRow

‎01-07-2020 07:33

I did exactly that – tried, in fact, all combinations I could think of of restarting, turning off then on of bluetooth in various combos, etc. No luck.

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