help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot locate my model

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-11-2023 19:22 - last edited on ‎05-12-2023 10:06 by Fitbit Moderator

‎05-11-2023 19:22 - last edited on ‎05-12-2023 10:06 by Fitbit Moderator

I cannot the locate my model I just ordered on Amazon. Need help please! None of the pictures match what I have. It’s a HM08

 

Moderator edit: clarified subject.

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎05-11-2023 19:44

‎05-11-2023 19:44

Hi @3Marlena an easier way to set it up is to put on the app and try to connect it. It will ask you if you want to pair Device Name, so you'll know what device you have. You can learn about setting up here - click to go there. Just so you know, not all Amazon sellers are authorized retailers of the Fitbit products, so you might not have a warranty.

Stepping in the U.S.A. since September 2013. Android 14

View best answer in original post

Best Answer
2 REPLIES 2

‎05-11-2023 19:44

‎05-11-2023 19:44

Hi @3Marlena an easier way to set it up is to put on the app and try to connect it. It will ask you if you want to pair Device Name, so you'll know what device you have. You can learn about setting up here - click to go there. Just so you know, not all Amazon sellers are authorized retailers of the Fitbit products, so you might not have a warranty.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎05-12-2023 11:01 - last edited on ‎03-17-2024 10:58 by Fitbit Moderator

In response to Odyssey13

‎05-12-2023 11:01 - last edited on ‎03-17-2024 10:58 by Fitbit Moderator

@Odyssey13 Thank you for your help. 

@3Marlena A warm welcome to the Community ! Thank you for your message. 

After some research, the HM08 model belongs to a different brand. This one is not a Fitbit device. 

If you were offered a Fitbit, you should contact the store you purchased the device from and clear that with them. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer