Cannot see mile splits or map on the app

[2024brk]

I can no longer see mile splits or map of run on the mobile app for my Inspire 2. What settings do I need to review to get this information?

Moderator edit: clarified subject.

[ManuFitbit]

Hi @2024brk. Welcome to the community forums.

Thank you for taking the time to share this inquiry regarding the app.

Please, follow the steps listed here: 

• Log out from the Fitbit app.
• Force quit the Fitbit app and reboot your phone.
• Open the Fitbit app and log back into your account.
• Check if the issue is still happening.

[MAH23225]

Followed steps above. No help. Next?

[2024brk]

Hello - thank you for the suggested fix. I followed these steps and I am still having this issue. Is the background location setting required in order to see mile splits? where do I see this setting without logging out and logging into fitbit?

[KelseyRose1234]

Hey! So I also had this issue. On my Fitbit app I made sure I was on “today”. Then click on “exercise days” tab. Then click the 3 vertical dots in the top right corner. Click “activity settings”. Scroll down to and click on  “cues”. Make sure “split times” has a check mark next to it. Mine did not. Must be the factory setting for Fitbit. 

[2024brk]

Thank you for this suggestion! I do not have that option under "activity settings" - that screen only has stride length, weekly exercise goals, and auto recognized exercises.

[MAH23225]

Yes! Thank you for the fix.