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Clock Faces

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My mother recently bought a new Inspire HR, and I set it up and everything but when I try to pick a different clock face (she really likes the analog one), it just keeps loading and never goes anywhere. Is this a problem with her phone, the app, or just fitbit? Tried restarting her phone, clearing cache, force stopping the app and reloading and everything, but just keeps loading!

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So, no answer?

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