Connectivity Issues

[Dookersmom]

I am having connection issues with my Inspire HR. I've restarted my phone (Motorola e5 supra), turned Bluetooth off and on, reset the Fitbit, and uninstalled and reinstalled the Fitbit app. Every once in a while it updates some info like steps and sleep, but it will not refresh when I pull down on the screen. Just says "sync failed". I can't update the band. Help?

[Odyssey13 · Accepted solution]

Hi @Dookersmom  your phone isn't on the list of compatible devices, which might be why you're having problems.

here is something a moderator posted about phones being compatible:

"Please note that your phone or tablet is not on our list of compatible devices. We confirmed that the devices on this list are fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

If your phone supports Bluetooth 4.0, we provide assistance and troubleshooting steps. Because your phone or tablet is not fully compatible with Fitbit devices, we can't guarantee syncing and other Fitbit features. "

[Dookersmom]

Thank you for the response. I don't think it's the phone, since I had no issues with my Alta. This is a recent problem that seemed to start when I turned off notifications on the band.

[Odyssey13]

@Dookersmom  try restarting the device and signing in and out of the app?

[Moobear]

How do I restart my inspire HR? Hold the button for 5 secs on the charger does nothing 😞

[Odyssey13]

Hi @Moobear  directions to restart are here - click to read. If you can't restart, you'll want to get with customer support.