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Cycling not tracking distance

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‎09-19-2020 04:43 - last edited on ‎09-20-2020 18:01 by Fitbit Moderator

‎09-19-2020 04:43 - last edited on ‎09-20-2020 18:01 by Fitbit Moderator

I just tried to have a cycle but when i tried to track the bike ride but the bike ride remained on 0km. Although I had started the bike ride. How can i resolve this?

 

Moderator Edit: Clarified subject

Moderator Edit: Formatting

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‎09-20-2020 18:00

‎09-20-2020 18:00

Hi @GeorgeButler, it's nice to see you again participating here in the Community Forums!

 

Thanks for bringing this to our attention. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Is this happening only with the Bike exercise? In the meantime I receive your answers, please restart your Inspire HR and let me know if the issue persists.

 

Looking forward to your reply.

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‎09-26-2020 11:23

In response to RicardoFitbit

‎09-26-2020 11:23

This is happening for runs and bike rides. It happened just yesterday the day before and the day before

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‎11-24-2020 02:09

In response to RicardoFitbit

‎11-24-2020 02:09

Hi, I am experiencing a similar issue. When u go out on the bike and start my exercise on my fitbit it will track the amount of time I am out but will show 0km for the completed ride. This has happened to me a few times before. I don't use any of the other exercise functions but it seems ri track my daily walking amounts ok. GPS is definitely on. I have also tried rebooting but it doesn't seem to have helped 

 Thanks

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