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Damaged charging contacts

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‎09-25-2019 07:59

‎09-25-2019 07:59

My Fitbit won't seem to charge. I've used different outlets and different USB ports and nothing. Looking on the inside it appears that tiny spots are worn away where the charger connects to the contacts. I wear my Fitbit 24/7, unless charging, so it could not have come into contact with anything that would otherwise scrape or damage these contacts.

 

How can this get fixed or resolved? I really like the Fitbit, but if it its only going to last 6 months, I'm better off buying a competitor even if it costs significantly more.

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‎09-25-2019 09:30

‎09-25-2019 09:30

Hi @RyannMW  Get with customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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