Device not responding, time only.

[Mrsfoxie]

Have had device 3 months and its fab. Now has gone in the huff! My device shows the time and minutes of exercise today but will not swipe up or down.  It is fully charged. 

Restarting by attaching to power cable and holding button in for 5 seconds makes no difference - still just displaying time.

However steps etc are being sent to app on phone.

What do I do next?

[Mrsfoxie]

Have had device 3 months and its fab. Now has gone in the huff! My device shows the time and minutes of exercise today but will not swipe up or down.  It is fully charged. 

Restarting by attaching to power cable and holding button in for 5 seconds makes no difference - still just displaying time.

However steps etc are being sent to app on phone.

What do I do next?

[Odyssey13]

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

[Mrsfoxie]

Thanks, now sorted. 🙂

[Familyfound]

Spoiler

Hi Mrs Foxie...May I ask how you fixed it? I got mine for Christmas, although it was late..so I have had mine for about the same length of time as you. It is doing the very same thing, yours has! Thanks

[Mrsfoxie]

By fully charging (it has been on 85% anyway) connecting it to the charge
lead and holding down the button for considerably longer than the 5 seconds
given in the instructions - maybe 15 or 20 secs, when let go the button the
smiley face appeared. Hope this helps, it's been fine all day,
Foxie

[Familyfound]

So far so good! Thanks!

[Mrsfoxie]

Sorted now, thanks.

[Mammyb]

Done as u suggested hold the button in hole on charge yippee it worked 👍🏻