Device won't reset

[Jencnak]

My inspire hr will not reset. I’m trying to reset because the touch screen is not responsive, display does not light up when I flick my wrist, side button has to be pushed multiple times to get a response. I can see the time and battery % and that’s it. Texts will also display. I would like to return under warranty as I’ve only had this inspire hr for 4 months. 

Moderator edit: updated subject for clarity. 

[JanWool]

Go to dashboard on phone , or tablet or pc.  Go to your device I selected inspire HR.  Change the clock face display  I chose any it doesn't matter . Select and save. My screen switched on with new display.  Later I changed it back all is fine.

[Jencnak]

I should have said I tried that! Thanks though.

[AndreaFitbit]

Welcome to the Fitbit Community @Jencnak. I'll be glad to assist you with your Inspire HR inquiry. Thank you for mentioning the steps you have followed in order to resolve this situation. 

I went ahead and created a case on your behalf and a customer support representative will contact you soon. Please check your email. You can also go to our Warranty Policy.

Thank you for your advise @JanWool.

Keep on visiting the forums. 

[Jencnak]

Thank you!

[AndreaFitbit]

You're very welcome @Jencnak.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Catch you later.