Difficulties with Inspire HR setup process

[Mshukla]

Hi Folks,

I am unable to setup Inspire HR using FITBIT app. The app is updated to latest version and when I try to setup the band it says no bluetooth connection found even if mobile's bluetooth is on.

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Mshukla, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

I'll be around if you need anything else, please keep me posted.

[Mshukla]

Hi Ricardo Fitbit,

I have gone through all the help articles but I am afraid the result is same. Is there any other way we can solve this please?

Thanks!