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Difficulties with charging

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‎09-09-2019 14:24 - last edited on ‎09-09-2019 19:54 by

‎09-09-2019 14:24 - last edited on ‎09-09-2019 19:54 by

I can not get the charger to stay on and charge it. I am not very happy with it. i am about tready to return it. Any suggestions?

 

 

Moderator edit: subject for clarity

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‎09-09-2019 14:48

‎09-09-2019 14:48

Do you have the pins aligned correctly? It can be a bit tricky at first. See if anything in this article helps - click to go there

  • Hold the end of the charging cable near the port on the back of the tracker until it attaches magnetically. Make sure the pins on the charging cable align with the port. The connection is secure when the tracker vibrates and a battery icon appears on the screen.

     

    Let us know what happens. If you can't get it to charge, get with customer support.

    Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA.

     

    If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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