Difficulty loading Fitbit app

[Rixfit]

We purchased 2 Fitbit Inspire HR devices days ago and proceeded to open a Fitbit account as recommended. I then proceeded to energize and charge the batteries on the devices; successfully.

However, when clicking the 'set up a new device' button at the banner bar at the top of the website a different story. At the select device pull-down menu nor the Inspire or Inspire HR are listed in order to be selected. OK, I thought. Trying an existing device from the list I tried again.. OOps "device not recognized". Follow-up call for HELP to 877 number resulted in busy tone and disconnection 5 different times during business hours.

Sadly, the overwhelming disappointment and frustration associated with a simple download is resulting in return of the products to the seller.

Moderator edit: format

[JohnnyRow]

Since you have already decided to return it, I won't bother to offer to try to help.  I hope you find some other tracker that keeps you exercising.

[GettinStronger]

JohnnyRow, I'd love your suggestions. I'd like to keep mine ☺️

[JohnnyRow]

Where are you running app from: Android, iPhone, Windows 10 app, fitibt.com?

  You mentioned the web site so does that mean you are using fitbit.com dashboard rather than a phone app?

[GettinStronger]

I figured it out. 

Thank you!