Disappearing data

[Joeruns69]

I woke up this morning to find my heart rate data is not showing on my app and all my heart rate history has disappeared! My fit bit is showing my heart rate and I can see my heart rate on the app but there are no graphs. I have done all the trouble shooting suggestions- no change! Help! 

[TGH1 · Accepted solution]

I have exactly the same problem. There was an update to the app this morning. When I opened the new app, all of my heart rate data was gone. I can see my heart rate on my Inspire 2 and on the Home Screen, but no charts and no history. 

[Joeruns69]

What a waste of time this “community” is we are users of the product slagging it off and the manufacturers (who must monitor the “community”) fo absolutely nothing to help or advise. My Fitbit is becoming a glorified watch as the functionality gradually erodes. It doesn’t show my Heart rate graph and it no longer shows my “time in zones”  - the shame is nobody who hasn’t wasted money on a Fitbit already will be able see this. It’s only available after you have bought one that you can hear how they don’t go what they are supposed to do… thanks a bunch 

[TGH1]

Imagine if you bought a new dishwasher and it stopped cleaning the dishes. Then the manufacturer said, no problem, one of the other poor suckers who bought one has the same problem. When they diagnose it, develop and validate a solution, they’ll let you know. Good luck!

Pretty pathetic really…

[S_T_P]

I am having the same problem!! I have had 4 chats to date with customer service. The first 2 gave me steps to follow to try correct it. It didn’t work! 3rd advisor said it’s widespread and when they fix it we will be notified. I have contacted the last two weeks and its data I need for records. 4th advisor said same there’s a problem and they are trying their best to fix it. I said I might have to invest in a new watch as I’m so annoyed. This didn’t phase them one bit. So I will give it another day and contact again. Is it just the inspire 2 it’s affecting? If not maybe they should replace! 

[RachMcC]

Same issue here. No heart rate data being recorded in the app and all historical data gone. 
Tried deleting and reinstalling the app, restarting Fitbit device and phone device. Nothing worked. 

[Kaz110362]

Mine has done exactly the same since it moved over to google 

there is absolutely no help with this problem