Display not turning on

[Ozzleworth]

I've had my inspire HR about six weeks and the screen is unresponsive the last couple of days. I've restarted it about five times and nothing is working. Battery is full, I've changed the clock type, at a loss. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Ozzleworth, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[SciWizard]

@RicardoFitbit there seems to be way way too many screen issues on the board. Mine is 1 day old, and does't scroll right, has icons that disappear, etc. It sure doesn't feel and sound like something worth keeping. 

[SciWizard]

And already restarted twice. Says it should buzz with the smiley face, doesn't. 

Don't have support email me. I will call tomorrow. If it's not perfect by return day 15 to Walmart, back it goes!

For the record I am beyond disappointed. Loved my flex2 (till I lost it).

[Ittlemonkeys]

I have had a fitbit for many years. I just recently upgraded to the Inspire
HR because it is waterproof. They are awesome devices and their customer
servicer is great.

[Ittlemonkeys]

Try contacting them through the chat. I find that way easier.

[TammieTubbby]

I tried contacting them through chat and was told to call.  I have the same issue. My inspire was bought July 11 2020 as a bday gift and today the screen was blank. Still vibrated for notifications but can't see anything.  I'm trying to get support and can't call due to way too many distractions.  I'm not on Twitter. Any email contacts to try for this issue?

[davidmaccl]

I wasn't finding any help either. I did a search on older forums and came up with the following recommendation that worked in my case.

Reboot the Fitbit Inspire by attaching it to its active charging port, then hold down the side button for quite a while (they said 8 seconds, but it took closer to 15). It should buzz and come to life once you remove it from the charger.

Good luck!

[TammieTubbby]

Thank you for this info. I will try it out


Sent from my Samsung Galaxy smartphone.

[Suzyshoo]

I’ve had this problem before, but this time none of the suggestions are working. This time it is still syncing, but there is no display. Someone has to fix this glitch. 

[SciWizard]

Their hours are long. I'd call them. 1 (877) 623-4997 

Here's the link for all of your options to reach them:

`https://myhelp.fitbit.com/s/support?language=en_US

[SciWizard]

I did that as well as changing the clock face. I called and spoke finally with support who explained that if those 2 things (reload and change clock, both of which reload it's software) don't work, that it's BROKEN. There's no other fix.

If it's under warranty, contact them to replace it. All methods to contact them can be found at: 

https://myhelp.fitbit.com/s/support?language=en_US