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Distance recorded by Fitbit Inspire HR not loaded after exercise

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‎02-19-2021 09:45 - last edited on ‎02-19-2021 11:33 by Fitbit Moderator

‎02-19-2021 09:45 - last edited on ‎02-19-2021 11:33 by Fitbit Moderator

I’ve just got my fitbit inspire HR today and connected it to my Strava app to record my bike ride. I started the activity on my Fitbit in the exercise section and then ride. During the ride, it tells me how much distance I have traveled on the watch, however afterwards it only says the distance on the Strava app (16k) but only says I’ve tracked 0.5km on the Fitbit app?

 

any help would be appreciated,

Lucas

 

Moderator edit: subject for clarity 

 

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