help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Download won't complete

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-30-2020 11:15 - last edited on ‎10-30-2020 19:29 by Fitbit Moderator

‎10-30-2020 11:15 - last edited on ‎10-30-2020 19:29 by Fitbit Moderator

When I made a connection between my cellphone and my new Inspire HR the downloading started.  But every time it stops at 32% and then it seems to have lost the connection.  After 5 minutes the downloading process starts again at 0% en stops at 32 % and over again...  
Does anybody know how I can fix this?

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎10-30-2020 19:28

‎10-30-2020 19:28

Hi @Inge_vde, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please elaborate on this? What are you trying to download? Are you trying to update the firmware version of your device? Downloading the Fitbit app? More details will be appreciated.

 

Looking forward to your reply. 

Best Answer
0 Votes

‎10-31-2020 01:21

In response to RicardoFitbit

‎10-31-2020 01:21

Hi Ricardo,
thank you for answering.  I'm not used to type in English.  I'm sorry if I'm not spelling everything correct. 
I have the Fitbit app on my cellphone Nokia 3.2.  But I can't get the update on my new device.  So the screen stays on the fitbit logo.  When I start the update, there's a flat line on my Fitbit device.  But at 32% the device shows again the Fitbit logo and the downloading stops.  So I can't do anything with it.  I've already restarted the Fitbit device, my cellphone en deleted the app and I have again installed it.  But nothing seems to work.

 

 

Best Answer
0 Votes