help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Effectiveness using Windows 10 app rather than a smart phone app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-12-2020 08:55

‎01-12-2020 08:55

I just got an Inspire HR as a gift. It says to download the app on a smart phone to get started. When I tried that, it would not load. I discovered that the app requires Android 7 or later (or an iPhone), but my phone has Android 6. I don't want to get a new phone just to use a Fitbit.

 

There is a Windows 10 app, and I downloaded it to my laptop. Before I get going with it rather than just returning the Fitbit (there was nothing on the Amazon site about software requirements), I would like to know what, if anything, I am giving up by not having the smart phone app and only using the Win 10 app?

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎01-14-2020 07:48 - last edited on ‎01-21-2025 08:23 by Fitbit Moderator

‎01-14-2020 07:48 - last edited on ‎01-21-2025 08:23 by Fitbit Moderator

@MP1018 Welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.

Let me help you with your Fitbit app inquiry. Did you actually tried to download the app from the play store on your phone? You should have access to an older version of the app there that you can use to setup and sync your device. Additionally you will have the same experience on either the Fitbit app on your phone or on Windows 10. Still you can try your device before the return windows closes.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎01-14-2020 10:36

In response to AlvaroFitbit

‎01-14-2020 10:36

Thanks for the advice. Although I did not see an older app, I tried
again. This time I got a message saying I did not have enough memory
available on the smart phone, and it suggested apps I might delete. I
got rid of a couple that I never use, and the program installed. I am
now setting up the Inspire HR using the phone.

FWIW, there is another wrinkle using the Win 10 app. It requires
Bluetooth, and my computer does not have it built in. I have ordered
a "dongle" that will provide Bluetooth so I can use the app in either place.

Thanks for insightful answer.
Best Answer
0 Votes