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Error Code 001

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‎12-14-2019 22:22 - last edited on ‎12-15-2019 07:57 by Moderator Alum

‎12-14-2019 22:22 - last edited on ‎12-15-2019 07:57 by Moderator Alum

Dear Fitbit Community, 

I have a Fitbit Inspire HR, it has been  working fine for a while but now it has seemed to not be working. I plugged it in and help the button to reboot the system, but that just resulted in a smiley face on the screen for some time but then just turned black. I left it alone in charging for some time and now I see there are letters reading MKVMITRZ, and then below that number reading 001. I was looking through the forums and have gotten to know that that means the Fitbit Inspire HR has some kind of error. I hope you can get back to me and help me fix my problem. Thank You.

                                                                                       Sincerely, 

                                                                                              Zoran

 

Moderator edit: Subject for clarity

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‎12-15-2019 07:52

‎12-15-2019 07:52

Welcome @ZoranM, I'm happy to see you participating in our Community.

 

Thanks for reporting this issues with your Fitbit and for trying to restar your Fitbit. Since it didn't solve the issue you're having with your Fitbit Inspire HR, I've requested to our support team to create a case on your behalf. You should soon receive an email from customer support at the email you used to register with the Community Forums.

 

I'll be around in case that you need anything else.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

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