help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Exercise Data Disappeared

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-20-2020 20:02

‎04-20-2020 20:02

I just lost weeks worth of exercise data on both the android app and the online dashboard (April 12th-18th). It was there on Saturday and gone on Sunday. All my other data seems to be there. I can still see my activity, calories, heart rate, etc for that time period, but all my exercise data is gone as if I did not work out at all. This was kind of disappointing as I logged exercise every day last week.

 

I do understand that activity and exercise are not the same. I am quite certain that the exercise data is gone and that I was not mistakenly confusing the two.

 

I tried uninstalling/reinstalling the app, turning bluetooth on and off, restarting by phone, as well as the fitbit and nothing has worked.

 

Has anyone else encountered this? Anyone know how to fix it? Is my data lost forever/will I need to manually re-enter it?

 

I am fairly new to fitbit. Is this sort of thing regularly a problem?

 

Thanks everyone,

Colin

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-04-2020 18:38

‎05-04-2020 18:38

Hi @ColinEC, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for all the details that were shared, your effort troubleshooting this matter before posting over here is really appreciated as I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know which Android mobile device are you using? Did you experience this issue in the past or is the first time? What's really odd is that on your Fitbit.com dashboard the information disappeared too, therefore, please try the following steps and try to log another activity again to check if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Keep me posted and let me know if you have any additional questions.

Best Answer
0 Votes