help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Exercise - GPS not recording correctly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-30-2020 08:15

‎06-30-2020 08:15

I have read and tried every recommendation on the forum - I'm stuck! My HR will not record my miles in the maps correctly. There is no Pace recorded, the map shows straight lines, only a fraction of my miles is recorded. However, on the app and on my HR the actual miles is correct. In the Walk and Run exercise goals the auto-recognize is turned on, but there is a statement: GPS will not be turned on. I've tried: rebooting HR, iPhone, checked versions of FW and made sure cellular and bluetooth are all appropriately enabled. Anyone else having this issue? HELP! 

 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎06-30-2020 17:56

‎06-30-2020 17:56

Not sure what else to suggest but the straight lines are from your tracker losing its bluetooth connection.

Best Answer
0 Votes

‎06-30-2020 18:10

‎06-30-2020 18:10

Same here, when I bike it tells me I have gone 0.03 miles in 1.3 hrs (more like 15 miles). Have my phone with me too...dont know what else  to adjust

Best Answer
0 Votes