help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Exercise tracker, sleep tracker and push notifications to move hourly aren’t working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-06-2021 15:44

‎07-06-2021 15:44

I got my Fitbit as a Christmas present and I’ve been using it since December at first everything was great but since April it’s been failing to track my sleep, failing to auto recognise exercise such as running or walking and the push notifications for the hourly steps aren’t showing. I’ve reset the device but nothing has changed. At first I was ok with only registering steps but I want to take it a bit more seriously now and I can’t figure out how to get it to work properly. I’ve reset the device I’ve reset targets etc I’ve deleted and downloaded the app again and I’m at a loss 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-06-2021 17:18

‎07-06-2021 17:18

I am experiencing the same issues. It’s not tracking anything it seems. It also will not hold a charge. I just opened the box about a week and a half ago and even paid for a premium membership. Im very frustrated at this point and don’t know what my options are.

Best Answer