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Factory reset Inspire HR doesn't work

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‎08-27-2022 07:35

‎08-27-2022 07:35

Hello,

 

I have had my fitbit for over 2 years now and in some menus the touch is not working properly. For example, I cannot manually start a training as I cannot click the start button. For this, I got recommended to use a factory reset (soft reset I already tried), but I cannot click on "remove user data". Some other things in the settings menu, I can click on, but the removal of the user data is not possible. What should I do? 

 

Thanks in advance,

Hamna

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‎08-27-2022 17:56

‎08-27-2022 17:56

Hi @Hanna186 I can't think of any way to reset without touch, but contact Fitbit Support  and see if they are able to help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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