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Feedback about Inspire

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‎04-27-2020 15:14 - last edited on ‎05-06-2020 16:40 by Fitbit Moderator

‎04-27-2020 15:14 - last edited on ‎05-06-2020 16:40 by Fitbit Moderator

Continually not recording sleep, not syncing exercise, sometimes not even recording exercise.

Have to reset often and reinstall every few days as cannot find device.

Now app has lost all info and cannot reinstall app as says fitbit.com not available.

No help from Fitbit at all, wish I'd never bought it as it absolutely useless. Just get fobbed off with thank you for telling us - not much use to me!

 

Moderator edit: Subject for clarity 

Moderator edit: Word choice 

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‎05-06-2020 16:40

‎05-06-2020 16:40

Hi @Dlc44, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for taking the time to share your thoughts and personal experience with your Inspire, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. 

 

Let me know if you have any additional questions, I'll be around.

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‎05-06-2020 21:54

In response to RicardoFitbit

‎05-06-2020 21:54

I've messaged them well over 20 times and get no help back.

Just fobbed off with the standard Fitbit response like yours ... 'We strive to do our best'- blah blah blah... and 'We can see you have reinstalled, reset, charged' etc etc but still won't do anything to help you!

This doesn't help as it is not fixing or replacing a useless Fitbit that I cannot rely on and have totally wasted my money on.

Suppose everyone is just waiting to then tell me 'it's out of warranty'.

Other people who I know have had Fitbit problems have spoken highly of the support they have had sorting them but I cannot and will not be saying the same.

Absolutely no help or customer service.

Sent from my Samsung Galaxy smartphone.
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