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Feedback about customer support

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‎09-20-2022 06:35 - last edited on ‎12-18-2022 20:58 by Fitbit Moderator

‎09-20-2022 06:35 - last edited on ‎12-18-2022 20:58 by Fitbit Moderator

In May of last year I bought my fourth Fitbit. I have always loved it and upgraded regularly. The inspire two will no longer charge. I am out of warranty by 4 months. I realize that affects a free replacement. However, this is a known issue with the Inspire 2. A discount or some attempt to please a customer would be beneficial to me purchasing another one. The way I was treated on the phone by Steve, the refusal to allow me to speak to a supervisor, the lack of interest in retaining a customer has resulted in me buying an apple device.  I will not buy your products again. I'm done with the subscription service as well. Lost a loyal customer who would have gladly purchased a new one if you had treated me like a valued customer.

 

Moderator Edit: Clarified subject

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‎09-21-2022 12:03 - edited ‎09-21-2022 12:04

‎09-21-2022 12:03 - edited ‎09-21-2022 12:04

Hi there, @hallahanm.  Welcome to the Fitbit Community Forums. Thank you for sharing your feedback. We're sorry you feel this way about your previous interaction with our customer support.

 

We‘re taking into consideration your comments and sentiments with regards to our services. Your case has been updated and if you have any other question, please reply to the last email you've just received.

 

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