05-24-2020 07:29
05-24-2020 07:29
When I try to open the App it says "This App is no longer shared with you. Open in the App Store" But I get the same message when I try to open it in the app store. Will my data be lost if I delete the app?
05-24-2020 08:27
05-24-2020 08:27
Hi @CC413 the actual data is on your device, so it's safe for now. You see this post in the iOS area from a Fitbit Moderator?
"We're aware of an issue where some customers who update their iPhone to iOS 13.5 see this error message when they open apps, including the Fitbit app: “This app is no longer shared with you, to use it, you must buy it from the App store." To resolve the issue, try uninstalling and reinstalling the Fitbit app. If this doesn’t resolve the issue for you, we hope to have more information soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.Thanks for your patience!"
05-24-2020 16:53
05-24-2020 16:53
Thanks! That worked!