FitBit Inspire HR not registering steps

[ClaudetteB]

On my walk today, my Inspire HR did not register my steps. Actually, there are no steps showing up today. It worked okay yesterday. 

[WendyB · Accepted solution]

Try a restart do it 3 times

If it doesn't help try a Long Restart

Plug the device into the charging cable. While the device is plugged into the charging cable, hold the button down for 15 seconds. Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen. Remove the device from the charging cable. Plug the device into the charging cable again. The smiley face icon appears on the screen.

If it does not help contact support. Use the Help link at the top of the forum

[ClaudetteB]

I plugged it into the charger after my walk and it appears to be working okay now. Is there a way to input the steps from my walk into the app manually? I hate to lose those 13,000+ steps.

Sent from my iPhone