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Inspire display is stuck

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‎06-02-2020 20:50 - last edited on ‎06-03-2020 11:01 by Moderator Alum

‎06-02-2020 20:50 - last edited on ‎06-03-2020 11:01 by Moderator Alum

My inspire is stuck on the clock screen. It will not scroll. I have searched to see how to reset it and tried but it won't reset or restart. I even deleted it from my app, which was a mistake, trying to clear it. I can't tap the screen to do anything. Even plugging it in to charge, it will vibrate, but not change the screen to show it's charging. It only shows the clock. 

 

 

Moderator Edit: Clarified subject

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‎06-03-2020 11:03

‎06-03-2020 11:03

Welcome to the Community, @Chels2020.

 

Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎06-03-2020 12:32

In response to AlejandraFitbit

‎06-03-2020 12:32

@AlejandraFitbit thank you! 

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