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Inspire won't sync

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‎06-02-2020 22:39 - last edited on ‎06-03-2020 10:59 by Moderator Alum

‎06-02-2020 22:39 - last edited on ‎06-03-2020 10:59 by Moderator Alum

So yesterday I did over 20.000 steps but only 6000 show on my iPhone app...this seems too be happening every day now and it’s so frustrating and I can’t seem too sort it or get any help via email to Fitbit. I’ve really enjoyed this watch until recently when it’s started with this. I’ve done the usual Bluetooth off and back on etc but no change. Any help please? 

 

 

Moderator Edit: Clarified subject

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‎06-03-2020 11:00

‎06-03-2020 11:00

Welcome to the Community, @Jancers1.

 

I understand how are you feeling and appreciate all the efforts in trying to fix this syncing issue. We are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

 

Please let me know if there's anything I may do to assist you in the meantime.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎06-03-2020 12:07

In response to AlejandraFitbit

‎06-03-2020 12:07

Ok thanks so this isn’t just an issue with my inspire but a technical issue in general? Thanks hoping fb it can be sorted then, I understand everything is harder too sort atm with everyone’s current situation so thanks for getting back to me Janine 


Sent from Sky Yahoo Mail for iPhone
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