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Fitbit App Not Gathering Data

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‎02-01-2023 16:18

‎02-01-2023 16:18

For some reason today the Android app is missing data from my tracker. I have 11 hours with 250+ steps but the app is showing only 8 hours. It says I missed 2 hours in a row this morning and another in the afternoon but I missed none. I tried clearing the cache, force stop, uninstalling and reinstalling the app but nothing changed. I know I didn't miss any hours. I can't seem to get it to work, any suggestions? 🤔

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‎02-01-2023 17:08

‎02-01-2023 17:08

During the 2 hours of 9 that I am missing, I looked at my heart rate and there are breaks in the grid (even though I did not have my tracker off my arm). I also have taken all those steps including restarting my phone and tracker multiple times.

 

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‎02-02-2023 06:27

In response to cherylm61

‎02-02-2023 06:27

I just checked my app for the heartrate yesterday and it's the same, there are 5 gaps but 2 of them don't match the step gaps. I didn't take my tracker off either. I really need to find a more reliable device. My weekly stats are going to be off because of this. 

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