Fitbit App Not Showing Live Heartbeat

[JennJG]

I have had my Inspire HR for a few weeks now. Love it but it has been a ton of problems. Most resolve themselves. The most annoying isn't. No live heartbeat or step feed on the app. It used to, for the first two weeks. Hasn't in the last week.

General Information: Inspire HR

Android OS on phone

All up to date

Have restarted Inspire

Have restarted Bluetooth

Have had Bluetooth forget and reconnect 

Have restarted Phone

Have restarted App

Uninstall and Reinstall

Log out and log in

Always connected is on

I have done all the above I multiple combinations as well as all at once. Still no live feed. What's next?

[AlvaroFitbit]

@JennJG It's good that the community is growing! Sorry for the delay in my reply.

Let me help you with your Inspire HR not reading your heart rate and thank you for thoroughly troubleshooting this issue. Since the issue persists I suggest you let our Support team know about this. I have created a ticket so our Support can further assist you via email.

Let me know how it goes.

[JennJG]

No worries and thank you for doing the ticket. It is tracking my steps and heartbeat wonderfully now and going well.

[JennJG]

Redact previous statement, seems nearly as soon as I replied to this and the support ticket saying everything was working now it stopped again. Went back through the steps and am back to where I was, no live counts.