help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit App not working

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-15-2026 06:16 - last edited on ‎02-15-2026 07:30 by Fitbit Moderator

‎02-15-2026 06:16 - last edited on ‎02-15-2026 07:30 by Fitbit Moderator

The Fitbit app has suddenly stopped working on my phone (Android)

Opening the app just gives a blank screen.

Have tried turning phone off and on. Have also tried clearing the Cache.

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎02-15-2026 07:29

‎02-15-2026 07:29

Hi @paula70 !  Welcome to the forums!

I'm sorry to hear that your Fitbit App is not working.  I appreciate the steps you have tried before contacting.

In this case, I suggest you uninstall and reinstall your app.   

View best answer in original post

Best Answer
2 REPLIES 2

‎02-15-2026 07:29

‎02-15-2026 07:29

Hi @paula70 !  Welcome to the forums!

I'm sorry to hear that your Fitbit App is not working.  I appreciate the steps you have tried before contacting.

In this case, I suggest you uninstall and reinstall your app.   

Best Answer

‎02-15-2026 09:32

In response to MaCrisGBFitbit

‎02-15-2026 09:32

Thanks for replyiing.

I uninstalled and installed, after I made contact, and it worked🙂

Best Answer