Fitbit Inspire HR Dead

[Heather2019]

My Fitbit inspire hr went black and it still had 1/2 battery life left. It vibrates and the green lights on the back are off. It won’t charge. Ive tried the suggestions to put on the charger and hit the side button for 5 seconds and change the clock face but to no avail. I just bought this about a month ago from the Fitbit online store and I’m extremely disappointed. 

[NellyG]

Hi @Heather2019 I will flag your post for a moderators assistance.

[LanuzaFitbit]

Welcome to the Forums @Heather2019. Hello @NellyG.

Thanks for bringing this up @NellyG. @Heather2019 Thanks for trying to restart your Fitbit on your own and for sharing those details on what is going on.

I have reached out to our support team so that they can get in touch with you via email to find a solution to this situation. Please keep an eye on your email's inbox, spam and trash folders for their mail. I'm sure that they will be more than happy to help you.

Feel free to let us know if you have any questions we can help you with.

[Pranesh]

Hello,

My wife's Inspire HR hasn't been charging or syncing for a few days now.

Reset (charge +5 sec hold/) yielded a smile and a vibration, but the device isn't going back on. Every now and then the device vibrates, but otherwise it's all dead. It has no scratches, no falls and no water damage, so dunno what the issue is. The only thing I can think of is that it wasn't synced for a while, but otherwise nothing out of the ordinary. 

I've written to support as well. 

Any help would be useful and I'll post any replies I get.

Thanks

[JollyJade]

This is the second Fitbit inspire hr I have had and the first one I had did exactly as you explain. Then today the second one has done the same. The battery died then can’t get anything up on screen even when on charge but randomly keeps vibrating. Must be something wrong with battery’s in these. I previously had an Alta and this lasted years. 

[LanuzaFitbit]

Welcome to the Forums @Pranesh.

Thanks for bringing this up and sharing those details of what you have tried to get it to work.

Since you have gotten in touch with our support team, then I'd recommend that you wait for their reply so that they can help you figure out what i going on. I'm sure they will be more than happy to assist you with your wife's Inspire HR.

Feel free to let me know if there are any other questions.

[SunsetRunner]

My inspire did the same thing. It was charged and was working fine. My phone rang & realized my  fitbit didnt vibrate.  Looked down and the screen was black. I have had it on the charger for a hour now. It wont turn on or vibrate.  The Fitbit  app shows that its not connected anymore. Tried  to restart with no avail. 

[Molly1955]

My Fitbit HR died today. I tried holding the button while it's on the charger but that hasn't worked. 

[Kimmycpu]

Spoiler

I have the same issue...green light went out first, then tried to restart...x3 and hard restart x2... completely dead...won't charge or sync...

[lefrog2913]

Can I get through to support as well? My Fit Inspire HR completely died today. On half a charge I went for a run and came home and it is dead. No screen, no vibration, no HR lights. I attempted to charge, I attempted to reset, I even attempted to factory reset. No reaction at all. Please help.

[Kimmycpu]

Support doesn't answer nor has any new "ideas" to try...I gave up and bought a versa, but now am having issues with the versa and synching...I'm about done with fibit...it's obviously a fitbit flaw either in the product itself or the app....