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Fitbit Inspire HR doesn't turn on

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‎07-05-2019 18:22 - last edited on ‎07-06-2019 06:16 by Fitbit Moderator

‎07-05-2019 18:22 - last edited on ‎07-06-2019 06:16 by Fitbit Moderator

My fitbit stopped working. I charged it to 97% then it wouldn't turn on. A smiley face came up and it vibrated. I followed the directions to charge it again and pressed the button but nothing has happened. I've only had it since April.

 

 

Moderator edit: updated subject for clarity. 

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‎07-06-2019 01:00

‎07-06-2019 01:00

Hi @Bristol87 I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-06-2019 07:23

‎07-06-2019 07:23

Welcome to the Fitbit Community @Bristol87. I'll be glad to assist you with your Fitbit inquiry. Thank you for following the instructions of charging and pressing the button before contacting us. 

 

I went ahead and created a case on your behalf and a customer support representative will contact you soon. {lease check your email. 

 

Thank you for the heads up @NellyG.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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‎07-06-2019 14:13

In response to AndreaFitbit

‎07-06-2019 14:13

Hi, I started having the exact same problem a few days ago and charged my Fitbit and restarted it like the help said to do but am still having the same problem. I only bought mine in May. I would love to know how to fix this. Thanks

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