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Fitbit Inspire HR screen malfunction

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‎05-31-2019 18:21

‎05-31-2019 18:21

I’ve just unboxed and set up my inspire hr. I’m experiencing an issue that’s driving me crazy. When scrolling up or down through either the apps or progress parts, I sometimes get the screen go blank or swipes on its own. It’ll start track a workout completely on it own. It turn on without me moving  This seems to be sporadic.I’ve restarted it multiple times but it keeps happening. The HR is on my left, non-dominate wrist. If I take off the tracker and swipe through, still will not swipe the directions im try to. Any help?

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‎05-31-2019 22:28

‎05-31-2019 22:28

Hi @Karley97 I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-01-2019 06:48

‎06-01-2019 06:48

Welcome to the Fitbit Community @Karley97. I'll be glad to assist you with your Inspire HR swiping error inquiry. Thank you for informing that you have restarted your device multiple times.

 

I got in touch with our support team and they have informed me that they have already helped you. Please let me know if you need further assistance.

 

Thanks for the heads up @NellyG.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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