help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Inspire broken clip

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-24-2022 13:45 - last edited on ‎01-25-2022 10:16 by Fitbit Moderator

‎01-24-2022 13:45 - last edited on ‎01-25-2022 10:16 by Fitbit Moderator

The one clip that goes into the band has broken. So now I can’t wear it on my wrist. I glued it on but that’s only temporary. I still have the box, quality did not seem good. Was hard to change the band and now it cracked. 

 

 

Moderator edit: format and label. 

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎01-24-2022 14:13

‎01-24-2022 14:13

Hi @Ernie39  you still under warranty and did you tell customer support?

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎01-25-2022 05:38

In response to Odyssey13

‎01-25-2022 05:38

Was a gift and don’t think still under warranty, seems customer support uses twitter so I will just have to call. Was wondering if a recall perhaps as was a common problem. Thanks

Best Answer
0 Votes

‎01-25-2022 05:43 - last edited on ‎10-16-2023 05:43 by Fitbit Moderator

In response to Ernie39

‎01-25-2022 05:43 - last edited on ‎10-16-2023 05:43 by Fitbit Moderator

Customer support is faster using chat or the phone. https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎01-25-2022 10:24 - last edited on ‎10-16-2023 05:43 by Fitbit Moderator

In response to Odyssey13

‎01-25-2022 10:24 - last edited on ‎10-16-2023 05:43 by Fitbit Moderator

Welcome to the Fitbit Community, @Ernie39 and thank you for the heads up and assistance @Odyssey13. I´m sorry to hear about your Fitbit Inspire band @Ernie39.

I don´t have any information about a recall due to this situation. As @Odyssey13 mentioned, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer