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Fitbit Inspire doesn't scroll through menu options

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‎08-25-2019 16:37 - last edited on ‎08-26-2019 11:40 by Fitbit Moderator

‎08-25-2019 16:37 - last edited on ‎08-26-2019 11:40 by Fitbit Moderator

I am having problems with my relatively new Fitbit Inspire. (Couple of weeks) I can turn it on with button on the side and see the time.  I am not able to scroll or advance to see steps, water intake, or any of the other options.  Please help

 

 

Moderator edit: updated subject for clarity

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‎08-26-2019 11:42 - last edited on ‎12-25-2024 10:54 by Fitbit Moderator

‎08-26-2019 11:42 - last edited on ‎12-25-2024 10:54 by Fitbit Moderator

@GGJ1 Welcome! Thanks for being part of our Community!

Let me help you with your Inspire screen not working. Please restart it by following these instructions and see how it behaves after this.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-26-2019 16:40

In response to AlvaroFitbit

‎08-26-2019 16:40

Thanks for your response and recommendations.  Before I received the recommendations, I put the tracker on the charger and left it the entire day.  When I returned tonight, I was able to scroll through all the options.  Not sure if this was a coincidence,  but the tracker is working correctly.   I hope the tracker continues to work correctly. Will use the recommendation you sent if needed again.

 

Thanks again

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‎08-26-2019 18:02

‎08-26-2019 18:02

I'm having the same problem 

 

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‎08-26-2019 20:46

‎08-26-2019 20:46

Having same problem.  Tried the reset and never got the smilie face.  Also no change.  Only had it a couple weeks.

@GGJ1 wrote:

I am having problems with my relatively new Fitbit Inspire. (Couple of weeks) I can turn it on with button on the side and see the time.  I am not able to scroll or advance to see steps, water intake, or any of the other options.  Please help

 

 

Moderator edit: updated subject for clarity

 

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‎08-27-2019 12:25

In response to Nontechie365

‎08-27-2019 12:25

I am having the same problem. Had my Inspire for less than 2 months. Now it will only show the time. Tried to restart with no luck.

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‎06-06-2020 10:40

‎06-06-2020 10:40

I just changed the clock face from the app and it's working again. Try that.

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