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Fitbit Inspire no longer automatically recognizing exercise

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‎10-03-2019 16:25

‎10-03-2019 16:25

Recently upgraded to iphone 11, fitbit and phone syncs fine. But, the fitbit app no longer recognizes "exercise". Still counts my steps and recognizes "active minutes." My settings are all to automatically recognize exercise once I hit 10 minutes. Any solutions? Already tried resetting, disconnecting from bluetooth, re-downloaded fitbit app... help plz!

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‎10-04-2019 09:14

‎10-04-2019 09:14

Nice to see that you're digging into the Forums @mchelle0725, let me give you a warm welcome to our Community.

 

Thanks for the troubleshooting steps that you've tried until now. I'm glad to hear that your iPhone 11 is connecting with your Fitbit Inspire successfully. Please confirm that you've follow each step of the instructions suggested here. 

 

  • Is this happening with other exercised from SmartTrack?

Thanks for checking this information, I'll be around. 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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